FAQs

DELIVERY

How long will my order take to get to me?

My Essential Tech will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter. 
Delivery times are reliant upon normal Australia Post delivery times and vary depending on where you live. Please allow between 1-8 working days from the date of the order being shipped.

  • For metro areas our delivery time frame is 2-4 business days.
  • For regional areas our delivery time frame is 4-6 business days.
  • For remote locations our delivery time frame is 5-12 business days.
  • For international destinations our delivery time frame is 3-7 business days.


Delivery times are an estimate only. Delivery time does not include any time parcels may spend in the destination countries customs service.

How can I track my order?

During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via Australia Post. 
In the event your order has not arrived within the estimated delivery date provided by Australia Post, please contact us to follow up with Australia Post directly.

What happens if I am not at home when my order is delivered?

My Essential Tech uses registered mail through Australia Post and TNT to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected. 
If your parcel has been redirected to the post office this will also show on your tracking number as 'awaiting collection' at the nominated post office where it will remain for approximately 7-14 days.

 

PAYMENT

How can I pay for my order?

My Essential Tech accepts payments via:

  • Paypal
  • Visa or MasterCard

If I use a credit card to purchase my items can anyone else obtain my credit card details?

No, My Essential Tech is a secure site and uses Braintree, a division of PayPal, to securely manage our electronic payments with the latest encryption methods to ensure security of payment. 
Your credit card details go directly to Braintree, not us, when ordering online, with all transactions performed by the banking institutions. 
We do not store any credit card details under any circumstances.

 

ORDERS

Where is my order?

We recommend checking your order confirmation email to find out when your order will leave our warehouse. 
Once your order has left our warehouse, you will receive a separate dispatch confirmation email to let you know that it's on its way. 
Expected delivery timeframes to your location will also be included in this email. 
If a tracking number is provided in your dispatch email, you can contact the courier directly for further information on your delivery. 
If for any reason you do not receive your tracking number or you believe there may be problems with your delivery please contact us.

How can I change my address?

Please contact us to speak with our Customer Service support team with your changes. 
Address changes may need additional approval through our verification process. Please note: If an order is already in transit (package has already left our warehouse), we can no longer change the shipping address for you. You need to contact the courier directly for this request.

How do I cancel an order?

The best way to cancel an order is by calling xxx as soon as possible. In most cases, orders placed are dispatched within 1 business day. 
When your order is placed, you will have a 2-hour timeframe to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number. 
Orders that are in fulfillment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible. 
If you would like to cancel your order beyond this stage, you can post the order back to our Distribution Centre at your own cost. 
As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our Returns Policy.

 

WARRANTY

What if I have an issue with my product?

If you are experiencing issues with your product, please consult the user manual for information that may resolve your issue. 
If you still can't find an answer to resolve your issue, please contact us.